Frequent Asked Questions

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Frecuent Asked Questions

Bad wheather policy

Birdwatching and natural history tour

Cancelations policy

Birdwatching and natural history tour

Q How much walking is involved in the Birding and Natural History tour. My mother is 83 and walking is a bit difficult (not impossible) for her. Can you take us on a birding trip which does not involve too much walking? Maybe part by car and part by boat? Or at least assure us that the Birding and Natural History tour really is not very strenuous. Could she stop and rest somewhere if the walking gets to be too much?
A You will be walking for about 3 hours but making many stops every time you will see a bird and also you can rest when you decide.

Q I whould like to know what kind of trips you have for Bird whatching and prices
A We offer a morning and evening tours for birdwatching.
The morning tour starts at 06:00 and finish around 10:00 at Muyil parking lot and the evening tour starts at 15:30 and finish around 19:00 at the same place, the price is $75 USD per person.

Forest and float tour

Q Does the tour start from Muyil? We were thinking of driving our rental car to Muyil,
A We started at our office in Tulum, but you can get by your own to Muyil archaeological site and join the group inits parking lot.

Q There are some members of the group who don't swim. Is there somewhere comfortable for them to sit during the float? And during the cenote swim? Or perhaps it might be possible to arrange a custom itinerary that skips the cenote swim?
A During the floating they can stay on the boat following the same route than you and in the cenote is not necessary to swim if they don’t want it. A custom itinerary would be possible if you want.

Q. Is this tour is not appropriate for kids ?
A. This tour is ok for your children, they will learn with our Mayan Native Guide about the mayan history and culture, plants and animal in Sian ka'an, They will be really excited floating down the river.

Payment

Q. What kind of deposit would I need to reserve a day?
A Is necessary a 50% deposit of the total cost of the tour. This payment will be do it through PayPal.

Q Is the shown price in mexican pesos or in US dollars?
A= All our prices are in American dollars, also you can pay in Mexican pesos (exchange rate change on a dayly basis)

Q Do you prefer U.S. dollars or pesos? Or can payment be made by MasterCard? For the balance of payment, will you accept travellers cheques or must it actually be in cash?
A. We take US dollars and Mexican pesos, also payment can be do it by credit cards (visa & master card) (4% extra commission apply) and travelers cheques.

Reservations

Q Please let us know how to best reserve
A=Best way to reserve is through internet and making a 50% deposit in advance.

Q Should we book now or can we do it when we arrive?
A= Due our limited space in those tours is really recommended to book at least one week in advance and to make a 50% deposit to confirm your tour. Advance payment will be do it through PayPal.